REFUND POLICY
Refund Policy
At Divysa Corp, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy for details on how to request refunds or returns.
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1. Eligibility for Refunds
- Products are eligible for a refund if they are defective, damaged, or incorrect at the time of delivery.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was delivered.
- Refund requests must be initiated within 7 days of receiving the product.
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2. Non-Refundable Items
- Products that are customized, made-to-order, or on clearance sale are not eligible for refunds.
- Items that are damaged due to mishandling, improper installation, or wear and tear are not eligible for a refund.
- Gift cards and vouchers are non-refundable.
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3. Process for Refund Requests
1. Initiate Request: Contact our customer support team at support@divysacorp.com with your order number, product details, and reason for the refund.
2. Verification: Our team will verify your claim. We may ask for photos or videos of the damaged or defective product.
3. Return Pickup: If the refund is approved, we will arrange a reverse pickup of the product.
4. Inspection: Once we receive the product, it will be inspected to ensure it meets our eligibility criteria.
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4. Refund Processing
- If approved, the refund will be processed within 7-10 business days after we receive and inspect the product.
- Refunds will be credited to the original payment method used during the purchase.
- For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or any other available refund method.
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5. Shipping Charges and Deductions
- Shipping charges are non-refundable unless the product is damaged or incorrect.
- If a product is returned due to a change of mind, the original shipping charges and any return shipping fees may be deducted from the refund amount.
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6. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order for a full refund.
- After 24 hours, cancellation requests will be subject to product dispatch status. If the product has already been dispatched, it will be treated as a return, and return shipping fees may apply.
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7. Delayed or Missing Refunds
- If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider first.
- If there are further issues, contact us at support@divysacorp.com, and we will assist you.
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8. Customer Support
For any questions or assistance regarding refunds and returns, you can contact us:
Divysa Corp
Email: info@divysacorp.com
Website: www.divysacorp.com
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This refund policy is effective as of October 2024 and is subject to change without prior notice.